These Terms and Conditions of Use constitute an agreement between users (tutors and students hereafter “you” or “your”) and learnhow2.co.uk property of GOLD Software Solutions (hereafter “we”, “us” or “our”) and shall apply in conjunction with our Privacy and Cookies Policy and with our Tutor Terms. Please read them all carefully. By using our website, platform or any of our services you agree to be bound by them.
To publish courses as a Tutor or to get access to courses as a Student, whether they are free or chargeable, you must first register. You do not have to register to browse our website or to see “free introductory lessons”. The registration process is easy, and it only takes a few minutes. You must provide accurate and complete information and you will have complete responsibility for your account and password. You may not transfer your account to, or share your account login details with anyone else, or use someone else’s account. You must contact us on firstname.lastname@example.org immediately if you believe or suspect that your security has been compromised and that someone else might be using your account without your permission. Any account not accessed or used for more than 24 months will be closed.
You must be at least 18 years of age to hold an account. If you are a Student younger than 18 but above the required age for consent to use online services where you live you may not set up an account, but you can invite a parent or legal guardian to open an account and help you enrol in courses that are appropriate for you.
If we discover that you have created an account that violates these rules, we will close your account.
You can terminate your account at any time and in accordance with our Privacy and Cookies Policy.
2. Course Enrolment and Permanent Access Licence
When you obtain a course, either free or paid, we grant you a permanent, non-exclusive, non-transferable licence (not a sale) to view, access and print out (where printable media is available) the course materials via our website and platforms only, at any time for as long as your account is open, for your own personal and educational use, and subject to no breaches of these Terms and Conditions of Use by you. You may not try to re-sell or share access to courses. We generally grant you such licence, with the exception of when we are obliged to disable a course, either permanently or temporarily, due to (but not limited to) legal, policy, website maintenance or technical reasons. Under our tutor terms we are entitled by the course tutors or publishers to grant you this licence, and they also agree not to grant licenses to any of their courses directly to students who have enrolled on them through our website. Any such direct license shall be a violation of these terms and conditions.
3. Content and Behaviour Rules
You may only access or use the Services or create an account for lawful purposes and always in compliance with applicable laws or regulations of your country. We will cancel your account for repeated or major offenses and breaches to these terms and the applicable laws.
You may not use our website or services to:
- Do or share anything that is unlawful, offensive, discriminatory or misleading.
- Upload viruses or malicious code or do anything that could disable or impair the proper working of our products.
- Do or share anything that infringes or breaches someone else's rights.
- Do or share anything that breaches these Terms and Conditions of Use, any applicable community standards or any other terms and policies regulated by applicable laws.
- Access or collect data, or attempt to, from our products or services that you do not have permission to access.
- Copy, modify, create a derivative work of, reverse engineer, reverse assemble, or attempt to discover any source code or content.
- Access or search or attempt to access or search our platform by any means other than through our currently available search functionalities and navigation controls.
4. Payments, Pricing and Refunds
To pay for your courses you authorise us to charge your debit or credit card or process other means of payment for those fees. We work with third party payment processing partners to offer you the most practical and secure payment methods.
The prices of our courses are in UK Pounds Sterling (UK£) and are inclusive of UK VAT for sales that take place within the UK. Although the prices shown on our website are fixed, the prices may be different on mobile or other platforms due to mobile platform providers’ pricing systems and their own sale and promotions policies. We and/or Tutors may also run our/their own promotions which means that the price of a course that you may have seen or paid may be different sometimes. We may offer gift and promotional codes which are only available for the period of time specified and may not be refunded for cash. Gift and promotional codes offered by a partner are subject to that partner’s refund policies.
Depending on the country where you are, we may be responsible for collecting and remitting tax to the proper authorities. In these circumstances the applicable taxes will be added at checkout.
If you are not happy with a course that you have paid for you can request a refund within thirty (30) days from the date of purchase. This does not affect your statutory rights. To request a refund please complete our “Request for Refund” form available in the “My Orders” page of our website. As part of the refund process you will be asked to provide us with feedback. This helps us monitor the quality and suitability of the courses offered in support of our continuous improvement policy.
Any extra fees associated with your own particular purchase such as transfer fees, money exchange fees, mobile platform fees, etc will not be refunded.
We reserve the right to apply your refund to your original payment method if possible, otherwise the refund method will be at our discretion, possibly even by means of offering you a credit on your account for the same value.
No refund is due to you after the 30-day time limit. However, in special circumstances we will be happy to consider a request for refund beyond the 30-day time limit. Please complete the “Request for Refund” form available in the “My Orders” page of our website and give us as much information as possible. We will respond within seven working days, and if we decide to give you a refund, we reserve the right to apply it to your original payment method or as a credit on your account, at our discretion.
We reserve the right to deny a refund, ban your account, and/or restrict all future use of our website, platforms and services if we believe that you are abusing our refund policy or any of our Terms and Conditions of Use.
5. Our Rights
Our website and services are the exclusive property of GOLD Software Solutions Limited (Company Registration Number 12800086) and its Partners, and are protected by copyright, trademark, and other laws. You may not use our name, trademarks, logos or any other distinctive brand features except for the purposes of promoting your own courses and our platforms.
6. Disclaimers and limitation of liability.
While we will use reasonable efforts to maintain an uninterrupted service, you acknowledge that we cannot guarantee continuous, error-free or secure access to our website or its services or that defects in the service will be corrected. We do not give any promises or warranties (whether express or implied) about the operation and availability of our sites, services, applications or tools.
Provided that we have acted with due professionalism and diligence to keep our website and services secure and error-free, we do not accept responsibility for losses not caused by our breach of these Terms and Conditions or otherwise by our acts, or for events beyond our reasonable control.
The Services and their content are provided on an “as is” and “as available” basis, and we cannot guarantee the legality, reliability, validity, accuracy, beneficial attributes, fitness for purpose or truthfulness of any course or content.
Other than proof of completion when a certificate is obtained, completion of a course may not award an academic credit that other institutions will accept necessarily, unless otherwise indicated by a tutor or author of a course. Even if academic credit is awarded by one tutor or institution, there is no guarantee that other tutors or institutions will accept it.
For all courses and content that you access you acknowledge all the potential inherent risks and dangers and you choose to assume those risks and any potential consequences voluntarily. To the extent permissible under applicable law we have no responsibility to keep such content from you and no liability for your access to it.
You are solely responsible for all information and posts that you submit to our website and any consequences that may result. We reserve the right at our discretion to refuse or delete content that we believe is inappropriate or breaching the above terms.
We are not responsible for the content or any other aspect of third-party sites that may have links on our website and platforms, and you are encouraged to read their own terms and conditions and privacy policies.
In no event do we accept liability of any description for the posting of any unlawful, threatening, abusive, defamatory, obscene or indecent information, or material of any kind which violates or infringes upon the rights of any other person, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law. You agree not to hold us responsible for other users posts or actions.
To help us maintain our website and services safe and fun to use we encourage all users to report activity that is or may be deemed inappropriate. You can report inappropriate activity or any other infringement to these terms or concerns through the “Report an Issue” facility available in the information section of every course, or to email@example.com
We are not liable for disputes, claims, losses, injuries, or damage of any kind that might arise out of accessing courses and content, and from the interaction between instructors and students, and we will not intervene in such situations. If you have a dispute with one or more users of our website and services, whether they are tutors or students, you release us from any and all claims, demands and damages of every kind and nature, arising out of or in any way connected with such disputes.
To the extent permitted by law, you agree to release, indemnify, defend, and hold us, our group of companies, Directors and employees harmless from any and all claims, demands, losses, damages, or expenses, rights, claims, actions, of any kind and injury (including death) arising out of, or relating to your use of our website and/or services, or your violation of these terms and conditions. This obligation will survive the termination of these Terms and Conditions of Use and/or your use of the services.
We adhere strictly to the requirements of the UK Data Protection Act 1988 and the General Data Protection Regulation 2016 and will observe any other applicable General Data Protection Regulations. We will retain your personal data to enable us to provide the services that you have requested from us. In addition, we may use your name and contact details to inform you of other products and services that we offer. We will not sell or pass your details to any other person or companies. Please see our Privacy and Cookies Policy which will also form part of these Terms and Conditions.
9. Governing Law and Jurisdiction
This Agreement shall be governed and construed by the laws of England and Wales. You agree that any claim or dispute you may have against us must be resolved by the courts of England and Wales.
10. Legal Actions and Notices
No action, regardless of form, arising out of or relating to this Agreement may be brought by either party more than one year after the cause of action has accrued.
Any notice or other communication under these terms and conditions will be in writing and given by registered or certified mail, or by us to the email associated with your account or by you to firstname.lastname@example.org.
11. No Assignment
You may not assign or transfer these terms and conditions, or the rights and licenses granted under them. Even if you registered an account as an employee of a company, your account cannot be transferred to another employee.
We may assign these Terms and Conditions of Use, or the rights and licenses granted under them, to another company or person without restriction. Nothing in these Terms and Conditions of Use confers any right, benefit, or remedy on any third-party person or entity.
12. Dispute Resolution and Arbitration
If a dispute arises between you and us, we encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute as alternatives to litigation.
If you have any dispute with us, you agree that before taking any formal action, you will contact us on email@example.com and provide a brief, written description of the dispute and your contact information. You and we agree to use our best efforts to settle any dispute, claim, question, or disagreement directly through consultation, and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.
All disputes that are not resolved by the above procedure shall be resolved by binding arbitration to be conducted and take place in the United Kingdom, unless you and we agree to another location or form of arbitration.
You and we agree that each may bring claims against the other only in our individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
To protect intellectual property rights, notwithstanding the parties' decision to resolve all disputes through arbitration, you or we may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property.
These Terms and Conditions of Use (including any separate agreements and policies linked to it in this document) constitute the entire agreement and relationship between you and us. By registering, accessing, or using our services, you agree to be legally bound to these terms and conditions with us.
Not enforcing any particular provision, does not mean we are waiving our right to do so later. If any of these terms are deemed not applicable or enforceable by a court, the remaining terms will survive.
If you are using our Services on behalf of a company, organization, government, or other legal entity, you confirm and guarantee that you are authorized to do so.
Your main responsibilities regarding the legal use of, and not interfering with, our website and services shall survive the expiration or termination of these Terms and Conditions of Use.
We may update this agreement at any time, taking effect when you next use of our website or services.